Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Find out how we combat fake reviews. Here are 8 tips for writing great reviews. Be proactive by paying attention to the customer's needs and offering help or recommendations . The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. townhomes for rent in pg county. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. If you are looking for fluffy towels and a 5 star experience this is not your place. False advertising! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Find out how we combat fake reviews. They now refuse to refund monies taken. I bought a membership 4 years ago. I went a few times a week and they were welcoming and a great bunch of people. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Been coming here for many years and have always found the staff very pleasant and welcoming. Completely recommend this gym for any women that are looking for a great gym for good value for money. Great gym that everyone feels comfortable and Staff are an asset to the place. Companies can ask for reviews via automatic invitations. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. it's never the same amount and do not expect any sort of customer service! The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Staff were non empathetic and unhelpful following the incident. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Once my payment went through I got an email saying that they are closed. Awful!! CON's / The gym is a mess! If you want a real Les Mills class, or any customer service, go to another gym! Save your money, go elsewhere. Not helpful at all. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Anyone can write a Trustpilot review. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Plus side, plenty of cardio equipment. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No on-duty lifeguard (is this actually legal!!!). Verification can help ensure real people write reviews about real companies. The money left my account and from that date I have never heard anything from them. TruGym Stevenage. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . I've had an amazing time going to this gym. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. this is extremely unprofessional. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. With an attitude like this it will surely be closing down soon. Literally just paid for a day pass as the website said they were still open at stevenage. | Read 41-60 Reviews out of 258 Finally. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. No warning, no contact via letter or email. Very shocking, and it looks like I'm one of many many cases. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Seems like nothing is ever cleaned. I signed up to the gym and have been going daily as i am very consistant with my training. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. We use cookies to ensure that we give you the best experience on our website. 0 star! We also ensure all reviews are published without moderation. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Good luck TruGym you are going to need it! It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Very unprofessional! Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Absolutely the poorest new customer relationships ever!! Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. I would not recommend this gym to anyone. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Stockton On Tees - AVOID!! My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. How many stars would you give TruGym? The gym did not respond to my complaint. They definitely make it difficult to contact them through their website. DO NOT SIGN UP THERE TERRIBLE! How many stars would you give TruGym? Broken equipment takes a long time to be repaired. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. I have been trying to contact them for a refund for months and have been completely ignored. It goes against our guidelines to offer incentives for reviews. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Be friendly. However, you are likely to be ignored. Your experience matters. Management is awful only good thing about trugym . The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Cancelled after one year membership. Staff are really friendly but could be more helpful to newcomers. Like a sauna. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Nobody will reply to emails or tweets. We also ensure all reviews are published without moderation. Management ineffective and ambivalent. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. How many stars would you give TruGym? So unprofessional. They definitely must have known about the closure. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. I paid for a year membership and at that point had several months left. It goes against our guidelines to offer incentives for reviews. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. The staff, although minimal, are friendly and helpful. I use both the free weights, machines and also classes. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. I paid for a year membership and at that point had several months left. typical!!!! I've always felt so welcome at TruGym and enjoy making my daily trips. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. 0 star! | Read 41-60 Reviews out of 241 Awful!!! It does seem that there are other members who have also not been refunded. Companies can ask for reviews via automatic invitations. Firstly, thank you for reporting this to us. The day before, my payment had been taken. Head office failed to respond to emails! When it comes to growing a business, reputation is everything. You buy cheap equipment and take months to repair broken ones. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. !Poor service. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. I appreciate that it is a budget gym and the range of equipment is adequate. This week i have attended a tone class and a body pump, both were identicle. Poor customer service and conflicting information provided by staff! This year I registered again with a different email address. 1/pool too cold to use from me joining in November to February. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Verification can help ensure real people write reviews about real companies. They are still charging me 6 months later and now have sent me a bill for over 50!!! Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! | Read 261-266 Reviews out of 266 Pay for a trustworthy gym that obeys the law so you get the proper financial protections. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Great equipment and when broken is fixed quickly. 2023 Trustpilot, Inc. All rights reserved. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. The Gym is crowded all the time. How many stars would you give TruGym? It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. Save your money, go elsewhere. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. The floor is never cleaned properly and the water dispenser has mild on it. It goes against our guidelines to offer incentives for reviews. Join the 269 people who've already contributed. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. All rights reserved. This company doesnt care about its members, its purely about money for these people. Your experience matters. because of this I was able to cancel my contract. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. They now refuse to refund monies taken. The trouble is they use crooks to process their member's payments. It was a great gym to start off my journey on becoming the best version of my self. Stockton On Tees - AVOID!! Join the 248 people who've already contributed. Companies can ask for reviews via automatic invitations. Staff are brilliant and very helpful. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. How many stars would you give TruGym? Companies can ask for reviews via automatic invitations. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Huddersfield gym- horrible service, old gym equipment. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. I am very disappointed that you have emailed me as a new member. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. We also ensure all reviews are published without moderation. Anyone can write a Trustpilot review. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Hi,There are no induction classes for new joiners on weekends. Find out how we combat fake reviews. We use dedicated people and clever technology to safeguard our platform. One good search would have warned me but I was dazzled by the google and facebook reviews. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*.

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